replay Casino & Sportsbook Data Care

This page describes what we collect when you use replay and how we keep that data protected. We at replay take your privacy seriously. We collect only the information necessary to verify your identity, process your payments, and provide customer support. We do not sell your data to third parties, and we use industry-standard encryption to keep your information secure.

Our replay platform operates in jurisdictions where online gaming is permitted by local law. When you open an account, we ask for personal information—your name, email, phone number, and government-issued ID—to comply with anti-money-laundering regulations and to protect your account from fraud. We also collect information about your account activity, payment history, and support interactions.

This policy explains what data we collect, how we use it, who we share it with, and what rights you have. We encourage you to read this carefully. If you have questions about how we handle your data, contact our support team via live chat.

What data we collect on replay

We collect personal information when you register for a replay account. This includes your full name, email address, phone number, date of birth, and residential address. We also ask for a government-issued ID (passport or national ID) and proof of address (utility bill or bank statement) to verify your identity. This information is mandatory for account opening and is required by anti-money-laundering regulations.

We collect payment information when you deposit or withdraw funds. This includes your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details), transaction amounts, and transaction dates. We do not store your full payment credentials; payment processing is handled by our payment processors, who maintain their own security standards.

We also collect technical information about your device and connection. This includes your IP address, browser type, operating system, and device identifiers. We use this information to detect fraud, prevent unauthorized access, and improve platform performance.

How we use your data on replay

We use your personal information to verify your identity, process your deposits and withdrawals, and provide customer support. We also use your data to comply with legal and regulatory requirements, including anti-money-laundering and know-your-customer (KYC) regulations. Our replay platform is required by law to collect and verify this information.

We use your account activity data to detect fraudulent activity, prevent abuse, and improve our platform. We analyze patterns in your gameplay and payment history to identify suspicious behavior. If we detect potential fraud, we may suspend your account pending investigation.

We use your technical information to maintain platform security, prevent unauthorized access, and optimize performance. We also use this data to troubleshoot technical issues and improve user experience.

Third parties and data processors on replay

We share your data with third-party service providers who help us operate our replay platform. These include payment processors (who handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), identity verification services, and customer-support platforms. We require all third parties to maintain strict confidentiality and use your data only for the purposes we specify.

We may share your data with regulatory authorities and law-enforcement agencies if required by law. We do not share your data with marketing partners or advertisers. We do not sell your data to third parties under any circumstances.

Data storage and security on replay

We store your data on secure servers located in multiple jurisdictions. Our servers may sit outside your jurisdiction, but we maintain the same security standards regardless of location. We use industry-standard encryption (TLS/SSL) to protect data in transit. We also encrypt sensitive data at rest, including payment information and identity documents.

We implement access controls to ensure that only authorized staff can access your data. We require two-factor authentication for all internal access to customer data. We also maintain audit logs to track who accesses your information and when.

We conduct regular security audits and penetration testing to identify vulnerabilities. If we discover a data breach, we will notify you immediately and take steps to mitigate the impact. We maintain cyber-liability insurance to protect against data-breach costs.

Your rights regarding your data on replay

You have the right to access your personal data. You can request a copy of all information we hold about you by contacting our support team. We will provide this information within a reasonable timeframe, typically within 30 days.

You have the right to correct inaccurate data. If you believe any information we hold is incorrect, contact our support team and we will update it. You also have the right to request deletion of your data, subject to legal and regulatory requirements. We may retain some data for compliance purposes even after account closure.

You have the right to object to certain uses of your data. If you do not want us to use your data for fraud detection or platform improvement, contact our support team. However, we must retain and use your data for legal compliance and payment processing.

Cookies and tracking on replay

Our replay platform uses cookies to maintain your login session and remember your preferences. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device). We do not use cookies for tracking or advertising purposes.

You can disable cookies in your browser settings, but this may affect platform functionality. We do not use third-party tracking tools or analytics services that collect personal data.

Data retention on replay

We retain your personal information for as long as your account is active. After you close your account, we retain your data for a minimum of five years to comply with anti-money-laundering regulations and to resolve disputes. We may retain some data longer if required by law.

We delete payment information after the applicable retention period, except where we are required to retain it for legal or regulatory purposes. We also delete technical information (IP addresses, device identifiers) after 12 months, unless we need to retain it for fraud investigation.

Contact us about your data

If you have questions about how we handle your data, contact our support team via live chat. We are available throughout the day to answer privacy questions. You can also submit a formal data-access request or privacy complaint in writing to our support email address.

If you are based in Jakarta, Surabaya, Bandung, Medan, or Semarang and have concerns about how we handle your data, you may also contact your local data-protection authority. Our replay platform complies with applicable data-protection laws in all jurisdictions where we operate.

Our commitment to your privacy on replay

We at replay are committed to protecting your privacy and handling your data responsibly. We collect only the information necessary to operate our platform and comply with legal requirements. We do not sell your data, and we do not use it for marketing or advertising purposes. We use industry-standard encryption and access controls to keep your information secure.

Our replay platform is designed with privacy in mind. We minimize data collection, limit access to authorized staff, and retain data only as long as necessary. If you have concerns about your privacy or believe we have mishandled your data, contact our support team immediately. We take all privacy concerns seriously and will investigate promptly.